Being the largest online clothing supplier in Europe, there are always people shopping on ASOS at any single given time. As if that was not enough, there is also the significant fact that ASOS ships its products to all parts of the world. Finally, and to crown it all, ASOS stocks more than 850 different brands from all over the world as well as their own brands too. In such a workplace and with thousands of shoppers placing their orders every minute, it is just a matter of time before something goes wrong. Knowing that something could go wrong at any time has made ASOS set up several contact channels through which their customer service teams can be reached.
According to the company’s own website and given the large capacity of work that they handle on a daily basis, ASOS affirms that the best way to get in touch with their customer service team is by calling them directly at 0844 3851 1700 or you can opt to use a localized number. If you are calling their number then you might have to wait a short while for connection in case their customer care staff members are all occupied. You can get in touch with the team there at any time between 8AM and 8PM on every single weekday. Note though that this is not a toll-free number and that the standard calling rates will apply depending on your carrier.
For serious questions and problems, customers can get in touch with the customer care team by physically visiting their offices which are located at ASOS.com, Customer Care
Building 2. Peoplebuilding Maylands Avenue Hemel Hempstead Industrial Estate, Hemel Hempstead, Hertfordshire, HP2 4NW.
However this option should only be a last resort especially if you get there at the wrong time. The last alternative way of getting in touch with the ASOS Customer service team is by using the contact forms on their website. They are located at the bottoms of their site pages and will direct you to an FAQ section that should have most of the answers to the questions that you have. If your answer cannot be found in the FAQ sections then you will be directed to a form through which you can leave your message or query. Depending on the day of the week, someone from their team will get back to you with the right answer in a couple of minutes. You can also contact Groupon support.
Unfortunately, the ASOS customer service does not have a dedicated customer service email address system. Since most people do not like using the online contact forms out of security concerns, the only option that they are left with is to send the company a postal mail if they insist on having written correspondence. Having a dedicated email address for the customer care team would have been more helpful.
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